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BrightPath Education — Education
The Challenge
What needed solving
BrightPath's support team was overwhelmed handling 500+ daily inquiries about courses, enrollment, technical issues, and payment questions. Response times averaged 6 hours and student satisfaction was declining.
Client
BrightPath Education
Education
Our Approach
What we built, phase by phase
Our Approach
We built a custom AI agent using Claude that could handle 70% of student inquiries autonomously. The agent had access to BrightPath's full course catalog, enrollment system, and knowledge base. It could process refunds for eligible cases, answer course questions, and escalate complex issues to the appropriate human team member.
The Results
Measurable outcomes delivered
Support Automation
Response Time
CSAT Score
Support Cost
“Our AI agent handles 70% of student inquiries instantly, 24/7. Student satisfaction improved dramatically and our support team now focuses on the complex cases that actually need human attention.”
Stack & Services
Tools and services used
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